Core Insights - The article highlights the challenges faced by Hohhot Airport due to severe rainstorms on May 22, emphasizing the proactive measures taken by the ground services department to ensure passenger safety and smooth operations [1][3][5] Group 1: Emergency Response Measures - The ground services department organized a flood prevention meeting immediately after receiving weather alerts, ensuring staff were prepared and on duty during the storm [1] - Staff were instructed to monitor luggage for water damage and to prepare flood prevention materials, such as sandbags, to protect cargo areas [1][3] - On the day of the storm, staff conducted inspections to identify leaks and reported issues to management, ensuring that equipment remained operational to avoid disruptions [3] Group 2: Passenger Support and Service Quality - Control personnel closely monitored flight statuses to manage potential delays, while staff assisted passengers with ticket changes and addressed their concerns [3] - The collaboration among various roles within the ground services department demonstrated a strong commitment to service quality and effective problem-solving during the extreme weather [3][5] - The incident underscored the importance of emergency management and the continuous improvement of service quality to enhance passenger travel experiences [5]
极端天气下,呼和浩特机场全力保障旅客出行
Zhong Guo Min Hang Wang·2025-05-23 05:48