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北京成立全国首家金融业联合人民调解组织,提升金融纠纷化解质效
Bei Ke Cai Jing·2025-05-25 13:16

Core Viewpoint - The establishment of the Beijing Financial Dispute Mediation Committee marks the first joint mediation organization in the financial sector in China, aimed at resolving financial disputes efficiently and protecting consumer rights [1][3]. Group 1: Establishment and Purpose - The Beijing Financial Dispute Mediation Committee (referred to as "Financial Mediation Committee") was established on May 23 and is recognized as the first of its kind in the financial industry nationwide [1]. - The committee operates under the guidance of the Beijing Financial Regulatory Bureau and aims to provide mediation services to eligible financial institutions and parties involved in disputes, promoting collaboration among regulatory bodies, courts, and industry associations [1][4]. Group 2: Innovative Measures - The Financial Mediation Committee has introduced six innovative measures: "Joint Mediation," "Online Mediation," "Proximity Mediation," "AI-Assisted Mediation," "Volunteer Participation in Mediation," and "Judge-Guided Mediation" [1][3]. - Key features include 24-hour online service, rapid response to mediation requests within 15 minutes, and the establishment of a case database for demonstration purposes [1][3]. Group 3: Future Plans - The Financial Mediation Committee plans to implement relevant work requirements from Beijing, focusing on building a professional, efficient, and convenient mediation mechanism to address public concerns and enhance the quality of financial dispute resolution [4]. - The committee aims to ensure that disputes are resolved promptly, conflicts do not escalate, and risks are contained, thereby providing comprehensive and high-quality dispute resolution services for financial consumers in the capital [4].