平安消费金融推进全流程管控，致力于让消保工作“无死角”

Core Viewpoint - Financial consumer rights protection is essential for the well-being of individuals and families, and financial institutions must actively fulfill their responsibilities in this area to enhance consumer trust and satisfaction [2] Group 1: Financial Consumer Rights Protection Initiatives - Financial institutions, such as Ping An Consumer Finance, are integrating consumer rights protection into corporate governance to strengthen consumer trust and satisfaction [2] - The "Executives Talk Consumer Protection" initiative by Ping An Consumer Finance aims to educate consumers on financial knowledge, covering topics like anti-telecom fraud and dispute resolution [1][2] - Over 230 online and offline financial knowledge dissemination activities have been conducted, reaching more than 13 million people, thereby improving consumer financial literacy [2] Group 2: Future Directions and Challenges - The financial consumer rights protection work is crucial for creating a harmonious and stable financial consumption environment, especially in the context of a complex financial market [2] - Ping An Consumer Finance plans to continue enhancing the quality and effectiveness of consumer rights protection efforts, emphasizing the importance of communication with consumers and timely responses to their needs [2] - Establishing a new consumer protection work framework and a responsible protection system is necessary to meet the evolving challenges and requirements in the financial sector [2]