行业资讯|“AI+CRM+行业智慧”纷享销客智能型CRM赋能企业增长

Core Insights - The event "Leading the Future: Redefining CRM with AI" held in Shenzhen gathered over 300 industry leaders to discuss the integration of AI and CRM for business growth [1] - The founder and CEO of the company emphasized the challenges and opportunities of CRM in the AI era, sharing the company's strategic layout and achievements [1][3] Group 1: AI and CRM Integration - The company has launched ShareAI, the first enterprise-level intelligent CRM platform, marking a strategic shift from traditional CRM to intelligent CRM [3][4] - ShareAI aims to transform CRM from a business tool into a smart hub for marketing, sales, and service, enhancing the capabilities of sales roles and driving enterprise growth [3][4] - The platform is designed to meet four core dimensions: full business integration, certainty, platformization, and security, addressing complex business scenarios [3][8] Group 2: Features of ShareAI - ShareAI integrates CRM data, permissions, and scenarios to create a unified AI platform, enhancing existing business logic and processes [4][5] - The platform supports deep scene definition, model selection, and flexible orchestration of business processes, forming a complete link from basic model access to scenario implementation [5][8] - The company plans to continue innovating in the enterprise-level intelligent CRM space, leveraging technology and industry wisdom to empower business growth [5][8] Group 3: Embedded AI Capabilities - The company offers embedded AI that integrates deeply into specific workflows, improving user question quality and reducing individual performance disparities [7][8] - The platform combines embedded AI with conversational AI, allowing users of varying skill levels to ask high-quality questions and enhance business operations [7][8] - The focus is on creating a reliable AI environment with strong data security and privacy management, ensuring the integration of AI capabilities with CRM data [8][9] Group 4: Industry Applications and Future Goals - The company aims to integrate industry wisdom with AI, providing ready-to-use industry solutions that are precise and aligned with actual needs [8][9] - The platform enhances customer acquisition, sales intelligence, and service responsiveness, ultimately improving customer satisfaction and loyalty [8][9] - Future goals include leveraging AI to reshape CRM, ensuring that AI empowerment occurs naturally in every necessary scenario [13][19]