SF Holding(SZ:002352) Xin Lang Cai Jing·2025-05-30 02:11Group 1 - The incident involving the loss of a jade bracelet valued at 49,800 yuan by a customer named Ms. Chen has sparked significant public interest and discussion on social media platforms [1][3] - Ms. Chen attempted to return the bracelet through SF Express, which was responsible for the delivery, but the package was reported lost during transit [1][3] - SF Express offered a compensation of 67.5 yuan, which is nine times the basic shipping fee of 7.5 yuan, due to the absence of declared value for the shipment [3][4] Group 2 - The merchant stated that since the package was sent by Ms. Chen, she is responsible for the return process, and a refund cannot be issued until the compensation from the courier is resolved [3] - SF Express has formed a claims team to address the issue and is cooperating with law enforcement to locate the lost item, asserting that there is no evidence of internal theft [3][4] - According to Chinese postal law, compensation for unvalued items is limited to three times the shipping fee, while the express company's own policy allows for a maximum compensation of seven times the shipping fee for unvalued shipments [4]