专家建议：App适老化并非简单做“加减法”

Core Viewpoint - The article emphasizes the need for a comprehensive approach to app adaptation for the elderly, moving beyond superficial changes to create a user-friendly ecosystem that caters to their specific needs [1][2][3]. Group 1: Current Challenges in App Adaptation - Many apps only implement superficial changes like font enlargement and simplified interfaces, failing to address deeper usability issues [1]. - Complex interaction processes and low voice recognition success rates hinder elderly users, leading to operational failures [1]. - Some apps reduce functionality instead of enhancing it, limiting the choices available to elderly users [1]. Group 2: Systematic Optimization Suggestions - Experts advocate for systematic interaction optimization rather than mere reduction of features, focusing on core functions relevant to elderly users [2]. - A user stratification design strategy is recommended, offering different interface complexities for "digital immigrants" (under 70) and "digital refugees" (over 75) [2]. - The design should allow for flexible interface complexity adjustments based on individual user capabilities and preferences [3]. Group 3: Multi-Sensory Feedback and Interaction - Emphasis on multi-sensory feedback is crucial, integrating visual, auditory, and tactile cues to enhance user experience and reduce errors [3][5]. - Voice interaction is highlighted as a key alternative to traditional interfaces, with suggestions for creating a voice corpus tailored to elderly users [4]. - The importance of emotional prioritization in voice assistant interactions is noted, advocating for customizable speech parameters to improve user comfort [5]. Group 4: Hardware and Ecosystem Considerations - The concept of "product ecosystem adaptation" is introduced, suggesting that elderly-friendly design should extend beyond apps to include hardware solutions [6]. - Development of "screenless voice devices" is proposed to meet basic needs without the complications of touchscreens [6]. - Community and family involvement is essential for effective voice system integration, with suggestions for remote assistance features [7]. Group 5: Policy and Community Support - The article calls for government-led initiatives to establish standards and certifications for elderly-friendly apps, ensuring accessibility and usability [7]. - Community resources should be mobilized to provide digital literacy training for elderly users, enhancing their confidence and skills [8]. - The need for a holistic approach that combines app adaptation with real-world support systems is emphasized, ensuring a seamless user experience [9]. Group 6: Towards an Inclusive Digital Environment - The shift from "elderly adaptation" to "age-inclusive design" is advocated, promoting designs that cater to all users regardless of age [9][10]. - The ultimate goal is to create a digital environment where elderly users do not feel they are using a "special version" of an app, but rather a universally accessible tool [10].