Mews' AI-Powered Smart Tips Top 5 Million Weekly Views, Revolutionizing Guest Personalization

Core Insights - Mews has launched AI Smart Tips, a feature that centralizes guest insights in real-time, enabling hoteliers to provide personalized service at scale, with over 5 million views weekly by hotel staff globally [1][2]. Group 1: AI Smart Tips Functionality - AI Smart Tips compiles and summarizes essential guest data, including reservation details and past stay behavior, allowing hotel teams to access actionable insights quickly [2][6]. - The feature is integrated into the guest profile and reservation calendar, streamlining daily workflows and saving time for hotel staff [5][6]. Group 2: Impact on Guest Experience - At Boardwalk Boutique Hotel Aruba, AI Smart Tips has significantly improved operations, allowing staff to remember and act on small details that enhance guest satisfaction [4]. - Auberge St Pol in Belgium reports that AI Smart Tips has transformed the guest welcome experience, adding a personal touch to interactions and improving service delivery [5]. Group 3: Company Overview - Mews serves 12,500 customers across over 85 countries, focusing on streamlining operations and enhancing guest experiences in the hospitality industry [7]. - The company has raised $410 million from notable investors, including Goldman Sachs Alternatives and Tiger Global Management, to further its mission in transforming hospitality [7].