Klarna CEO表示将使用人工提供 VIP 客户服务

Group 1 - The CEO of Klarna, Sebastian Siemiatkowski, stated that the company previously planned to stop hiring human workers in favor of AI, which could handle the work of approximately 700 employees, but is now looking to hire more human staff [2] - Klarna's workforce has decreased from 5,500 employees two years ago to around 3,000 currently, with the savings from reduced salary costs being reinvested into cash bonuses and equity incentives for employees [2] - Siemiatkowski emphasized that human customer service will always be considered a VIP service, akin to the preference for handmade clothing over machine-made products [2] Group 2 - Siemiatkowski noted the rise of business-savvy individuals who can program, indicating that such talent will become increasingly valuable as they can leverage AI for practical applications [3] - He personally uses ChatGPT to enhance his programming skills and gain a deeper understanding of Klarna's data, which he believes improves the company [3] - The increase in financial fraud cases, particularly in high-trust societies like Sweden, has been highlighted, with AI accelerating this trend [3][4] Group 3 - Klarna has ceased using Salesforce and Workday to better integrate its data for AI processing, recognizing the need for data consolidation across various platforms [4] - The company has stopped using around 1,200 small software services to streamline its operations [4] Group 4 - Siemiatkowski hinted at a potential upcoming IPO for Klarna but did not make any firm commitments, expressing satisfaction with the reduced market volatility [5]