4S店关停如何避免一地鸡毛

Group 1 - A dealer group in Shandong with over 20 4S stores faced closure due to reckless expansion and leveraged operations, leading to a funding chain crisis and customer service issues [2] - The China Automobile Dealers Association reported a 2.7% decrease in the number of 4S stores, with approximately 4,419 stores opting to exit the market by the end of 2024 [2] - The closure of a 4S store can exacerbate losses for customers, manufacturers, employees, and suppliers, potentially leading to legal risks [2] Group 2 - Several luxury brand 4S stores under Yuntong Automotive Group in Hangzhou closed suddenly, affecting over 2,000 car owners, with many consumers unable to retrieve their vehicles due to the dealer's financial issues [3][4] - Another dealer group, Guanghui Baoxin, also faced similar issues, with customers reporting problems related to deposits and service packages after the closure of their BMW 4S store [4] - BMW China notified some customers that unused service packages could be redeemed at any authorized dealer, while Guanghui Group promised solutions for unresolved service issues [5] Group 3 - The closure trend among 4S stores is attributed to intensified market competition, reduced profit margins, and financial risks from banks withdrawing loans, leading to a tightening cash flow for dealers [7] - Legal experts indicated that consumers could claim the vehicle's certificate of conformity from banks, as it is not considered a movable property and cannot infringe on consumer rights [8] - The operational challenges faced by dealers include potential tax issues and the need for careful management of employee relations during financial distress [10] Group 4 - Dealers are advised to manage their assets and inventory carefully when facing closure, including controlling order rhythms and preparing asset lists to avoid omissions during contract terminations [13] - In cases of early termination of dealer agreements, manufacturers may share liability for consumer service difficulties, and dealers should be cautious about waiving rights in agreements [14] - The process of closing a dealership may involve layoffs and handling third-party contracts, which should be managed gradually to mitigate financial pressure [14]