AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-06-09 06:29Core Points - A senior customer approached Agricultural Bank of China (ABC) in Jinan, expressing concern over unauthorized deductions totaling over 2000 yuan from her account, fearing she had fallen victim to telecom fraud [1][3] - The customer service manager assisted the client in checking her transaction history, revealing three deductions of approximately 600 yuan each from an unknown internet platform, which the customer did not recognize [3] - After contacting the internet platform's customer service, it was determined that the deductions were due to an accidental subscription to a magazine, and the bank staff successfully helped the customer recover the full amount [3][5] Service Approach - The incident reflects ABC's commitment to providing warm financial services, particularly aimed at elderly clients, enhancing their sense of security and satisfaction [6] - The bank has been focusing on age-friendly, thoughtful, and specialized services to improve the financial experience for older customers [6] - ABC plans to continue strengthening its service awareness and maintain its dedication to customer-centric financial services, promoting its "Warm Financial Domain" service brand [6]