Ren Min Wang·2025-06-09 09:01Core Viewpoint - China Life Insurance Company emphasizes its commitment to providing comprehensive financial insurance services throughout the entire life cycle, aiming to enhance inclusive insurance and meet the diverse needs of the public [2][4]. Group 1: Business Strategy and Development - The company leverages its comprehensive financial advantages and business synergy to offer a full range of financial insurance services, focusing on customer needs and enhancing product diversity [2]. - China Life has been involved in inclusive insurance since the 1980s, with recent participation in personal pension pilot programs across 36 cities [2][4]. - The company aims to support key demographics, including the elderly, new citizens, and low-income groups, by providing multi-faceted insurance coverage [4]. Group 2: Product Offerings and Accessibility - China Life has developed a diverse product system that covers various life stages and needs, including life, health, and accident insurance [5]. - The company has established a five-tier service network to ensure accessibility of insurance services, reaching remote areas through a combination of online and offline channels [4][5]. - In 2024, the company plans to cover 1.4 billion elderly individuals and provide benefits to 34.47 million new citizens, with significant payouts to rural populations [4]. Group 3: Technological Integration and Service Enhancement - The company has enhanced its digital capabilities, utilizing big data and artificial intelligence to improve operational efficiency and customer service [5]. - Personal online claims processing has a high usage rate of 96.7%, with over 1.7 million claims processed through intelligent review in 2024 [5]. - China Life provided warm services to over 27 million elderly individuals in 2024, demonstrating its commitment to customer care [5]. Group 4: Sustainable Development and Future Goals - The company focuses on sustainable development by integrating sales, business, risk control, and ecosystem management to ensure steady growth in inclusive insurance [8]. - China Life aims to deepen its inclusive finance practices through four key principles: prioritizing people, fostering innovation, employing systematic thinking, and committing to long-term goals [8]. - The company is dedicated to contributing to the modernization of China by enhancing the well-being of the public through its inclusive financial services [8].