HDFC ERGO General Insurance Wins Duck Creek Standard of Excellence Customer Award at Formation '25

Core Insights - Duck Creek Technologies awarded HDFC ERGO General Insurance Company Limited with the 2025 Standard of Excellence Customer Award for its innovative use of Duck Creek solutions in transforming the insurance landscape in India [1][2][5] Group 1: Company Achievements - HDFC ERGO is recognized for accelerating product launches, streamlining system integration, and increasing market agility through Duck Creek's solutions [2] - The company has successfully implemented a low-code, highly configurable platform to create an AI-enabled, real-time policy issuance system, significantly transforming its Health and Fire lines of business [3][4] - The project involved over 45 business users and 150+ IT developers, resulting in the design of 300+ product covers and execution of over 10,000 test scenarios, all completed in just nine months [4] Group 2: Operational Improvements - Product launch time has been reduced from 4-5 months to just four weeks, allowing for rapid responses to market demands and regulatory changes [6] - Agents now generate quotes almost instantly and can offer 4-5 alternative product options, enhancing productivity [6] - Operational efficiency has improved with straight-through processing completing tasks in just 3-4 minutes, compared to hours or days previously [6] Group 3: Customer Experience Enhancements - Customer experience has been elevated with policies processed in near real-time, leading to improved engagement through data-driven product recommendations [6][11] - HDFC ERGO's technology platform allows for 24/7 digital service access, with over 70% of retail claims intimated digitally and more than 80% of service interactions catered digitally, of which 10% are AI-led [10]