Alkami Wins "Best New Community" for Digital Network Connecting Customers like Kennebec Savings Bank

Core Insights - Alkami Technology, Inc. has been awarded the Best New Community at the 2025 CMX Community Industry Awards for its successful customer-driven community experience [1][2]. Company Overview - Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the U.S. [6]. - The company focuses on enabling clients to grow confidently, adapt quickly, and build thriving digital communities through various banking and marketing solutions [6]. Community Development - The Alkami Community was launched in April 2024, featuring an open-access experience with role-based permissions, self-registration, streamlined navigation, and real-time analytics [3]. - The community aims to connect users, share best practices, and provide self-service options, transitioning to Gainsight's Customer Communities solution [3]. Customer Engagement Metrics - The community has achieved a 96.6% customer adoption rate, with nearly every customer represented [7]. - Customer satisfaction is high, with an 85% score and the majority of members rating the community as highly valuable [7]. - Membership has grown from 275 to over 3,600 users [7]. - The community hosted over 35 events, achieving a 67% attendance rate and a 96% customer satisfaction score [7]. Leadership Statements - Wayne McCulloch, chief customer officer, emphasized the importance of a thriving customer community for delivering long-term value [4]. - Aaron White, senior community manager, highlighted the initiative's success in creating a hub for connection, feedback, and shared success [4].