同理心，才是拉开领导者差距的关键特质

Core Insights - Empathy is an essential quality for leaders, and neglecting it can lead to severe consequences such as a toxic work environment, low morale, high employee turnover, and burnout [1][3][4] - Many leaders struggle to understand what empathy truly is and how to practice it effectively [4][5] Group 1: Importance of Empathy - A recent report indicates that 55% of CEOs believe they lead with empathy, but only 28% of employees and 22% of HR personnel agree [3] - Companies with empathetic leaders experience higher employee engagement and lower turnover rates, especially during uncertain times [4] Group 2: Strategies for Practicing Empathy - Establish Empathy Guidelines: Create a shared understanding of empathy within the organization, defining its value and how it manifests in behavior [5] - Focus on Others: Leaders should prioritize listening and creating space for others to share their thoughts without judgment [8] - Balance Individual and Team Needs: Leaders must avoid over-identifying with individual emotions at the expense of broader organizational issues [9][10] - Assist and Support, Not Solve: Leaders should clarify what support is needed rather than jumping in to solve problems themselves [13][14] - Set Boundaries: Leaders need to establish healthy boundaries to avoid emotional exhaustion while still being empathetic [15][16] - Update Communication Styles: Use language that builds connection rather than dismisses others' feelings [17][18]