法治经纬|从“接诉即办”到“未诉先办”

Group 1 - The Beijing Municipal Planning and Natural Resources Commission emphasizes a people-centered development approach, focusing on enhancing public service and satisfaction through effective complaint handling [1][3] - The commission has achieved a consistent monthly evaluation score of 100 for its complaint handling work over 31 consecutive months from June 2022 to December 2024, with a new grading system set to be implemented in January 2025 [3] - The commission is actively working to extend its complaint handling from "reactive" to "proactive" measures, aiming to address issues before they are raised by citizens [4] Group 2 - The commission has implemented a targeted approach to address historical property certificate issues, adhering to principles of respecting history and prioritizing lawful practices, resulting in the resolution of pathways for 500,000 property certificates [8] - A new initiative called "One Enterprise, One Book" service has been introduced to provide tailored planning guidance for new industrial projects, significantly reducing the time required for planning approvals [10][11] - The commission's proactive service model has led to a 100% approval rate for enterprise applications, facilitating the successful commencement of projects for companies like Guanggang Gas and Kanglong Huacheng [11]