Core Points - The "Spark Action" service quality improvement initiative was launched at Xi'an Xianyang International Airport, involving collaboration with customs, border inspection, and 43 stationed airlines [1] - The airport has officially opened the T5 terminal, enhancing its infrastructure to meet international standards and accommodating an annual passenger throughput of 83 million [1] - The initiative aims to create a comprehensive service optimization system focusing on operational efficiency, service processes, standard execution, product innovation, and atmosphere creation [1] Summary by Sections - The "Spark Action" initiative emphasizes the importance of service quality as a lifeline for the airport, aiming to transition from standardized to personalized and intelligent service [2] - Passenger satisfaction will be integrated into performance evaluations, utilizing digital tools for real-time monitoring of service quality [2] - The initiative seeks to consolidate various expertise to enhance service levels, ultimately contributing to the establishment of a world-class aviation hub [2]
西安咸阳国际机场启动服务品质提升“星火行动” 点燃高质量发展新引擎
Zhong Guo Min Hang Wang·2025-06-15 01:59