Starbucks moves to the next phase in its turnaround: Winning over employees

Core Insights - Starbucks is implementing a turnaround strategy under CEO Brian Niccol to revitalize sales and improve employee morale, focusing on enhancing customer experience and internal promotions [2][4][5] Group 1: Turnaround Strategy - The strategy includes retooling marketing, improving staffing, addressing mobile app issues, and making cafes more inviting [4] - Starbucks has introduced a new coffee called the 1971 Roast, symbolizing a return to its roots [3] - The company aims to restore its culture by reversing previous decisions, such as reintroducing seating in cafes after removing 30,000 seats [10][11] Group 2: Employee Engagement - Niccol's plan emphasizes giving store managers more control over staffing and product testing, with an increase in assistant managers in North America [6][12] - The company aims to raise the percentage of internal promotions for retail leadership roles from 60% to 90% [12] - Concerns about staffing have led to a wave of union elections, prompting the company to adopt a new labor model to improve service and employee experience [13][14] Group 3: Leadership and Culture - The Leadership Experience event gathered over 14,000 store leaders, marking the first such event since 2019, highlighting the importance of connection and community [9] - Former chairwoman Mellody Hobson and former CEO Howard Schultz received significant applause, indicating their lasting influence on the company [17][20] - Schultz endorsed Niccol's "back to Starbucks" initiative, encouraging managers to embody the company's core values [22][23]