贵阳市监局、市消协“618”消费提示

Core Viewpoint - The 2025 "618" shopping festival has commenced, with various promotional activities from e-commerce platforms and merchants, but consumers are advised to shop rationally and protect their rights against potential consumption traps [2][3][4][5][6][7]. Group 1: Rational Consumption - Consumers are encouraged to plan their needs in advance by creating a list of required items, distinguishing between "necessities" and "items that can be postponed," to avoid impulsive purchases influenced by marketing tactics like "limited-time discounts" [2]. - It is recommended to set a reasonable budget for the "618" shopping period, adhering to the principle of "buying as needed" to prevent excessive waste and impulsive spending [2]. Group 2: Choosing Reliable Channels - When shopping online, consumers should prioritize official brand flagship stores or self-operated stores on platforms, as these typically have stricter qualification reviews and better after-sales service [3]. - Caution is advised against transactions through social media, private messages, or short video platforms, as these often lack platform guarantees, making dispute resolution more challenging [3]. Group 3: Understanding Terms and Protecting Rights - Consumers should carefully read the terms of sale, especially regarding the "7-day no-reason return" policy, which may not apply to certain products like fresh food, customized items, and activated electronics [4]. - For pre-sale items requiring a deposit, consumers should confirm their purchase intentions before payment and set reminders for the final payment to avoid losing the deposit [4]. Group 4: Protecting Personal Information - Consumers are advised to be cautious when providing sensitive information such as ID cards and bank details, and to disable unnecessary app permissions [5][6]. - When shopping through live streams, it is important to verify that the transaction page is official to avoid scams, and to be wary of unsolicited calls or links claiming to be customer service [6]. Group 5: Keeping Transaction Evidence - It is crucial for consumers to collect and retain evidence of online purchases, such as order screenshots, payment receipts, and promotional commitments, to support their rights in case of disputes [7]. - In the event of a dispute, consumers should first attempt to resolve the issue with the seller or platform, and if unsuccessful, they can contact local consumer complaint hotlines or use consumer protection platforms for assistance [7].