Zhong Guo Min Hang Wang·2025-06-17 10:57Core Viewpoint - China Eastern Airlines held its highest-level and largest-scale ground service skills competition on June 17, aimed at enhancing service awareness and professional skills among ground service employees, ultimately improving passenger travel experiences [1][8]. Group 1: Competition Overview - The competition, themed "Skill Shines in the East, Empowering the Future," involved over 17,000 ground service employees from various global airports, showcasing a comprehensive range of skills across three core areas: weight balance, ground equipment operation, and civil aviation passenger service [1]. - The final competition included individual and team events in the civil aviation passenger service category, testing participants' overall qualities [1][6]. Group 2: Skill Assessment and Training - Participants in the individual competition were required to quickly and accurately answer questions related to check-in services, transfer services, VIP lounge services, and boarding gate services, as well as demonstrate knowledge of the latest service products and digital tools [6][7]. - The team competition involved scenarios requiring participants to demonstrate professional skills in handling service incidents, such as passenger support during adverse weather conditions and requests for wheelchair services [7]. Group 3: Strategic Goals and Future Plans - The event aimed to foster a competitive atmosphere within the ground service system, enhancing employees' business capabilities and overall service quality in preparation for the upcoming peak travel season [8]. - China Eastern Airlines is actively improving ground service support for inbound and outbound travelers, aligning with recent visa facilitation measures and the expansion of its "visa-free friends" network [7].