一座四线小城的快递“无人化”实践

Core Insights - The introduction of unmanned logistics vehicles in Jinzhong City, Shanxi Province, has significantly transformed the local express delivery ecosystem, improving efficiency and reducing reliance on human labor [1][3][8] Group 1: Technology Adoption - The application of new technologies has alleviated the phenomenon of explosive order volumes during promotional events, aided by the extended duration of e-commerce promotions [2] - The first unmanned logistics vehicle was put into operation in mid-August, and its efficiency has visibly improved within two to three months, leading to an expansion of the fleet from one to six vehicles [3][4] Group 2: Operational Efficiency - The unmanned vehicles can complete deliveries to seven express stations in 50 to 70 minutes, significantly enhancing operational efficiency compared to manual delivery [4] - The workforce at the delivery station has been reduced from 12 to 6 personnel, with displaced workers transitioning to other roles within the logistics ecosystem [5] Group 3: Cost and Safety Benefits - The average cost per delivery using unmanned vehicles can reduce costs by 25% compared to traditional delivery methods [6] - The introduction of unmanned vehicles has also decreased safety-related costs, as they come with insurance and clear liability, reducing the operational risks previously associated with human drivers [7] Group 4: Government Support and Market Trends - Local government support has been crucial, facilitating the integration of unmanned logistics into rural delivery systems, aligning with national policies aimed at enhancing rural logistics [8] - The trend of "express delivery to the countryside" is gaining momentum, with significant increases in express delivery volumes in central and western regions, indicating a shift in focus towards these areas [9] Group 5: Industry Growth and Future Outlook - The express delivery market is experiencing rapid growth, with a reported revenue of 125.55 billion yuan in May 2025, marking an 8.2% year-on-year increase [10] - The industry is also leveraging technology in transportation and warehousing, enhancing automation and efficiency across the logistics network [11][12]