AI will shrink Amazon's workforce in the coming years, CEO Jassy says

Core Insights - Amazon's corporate workforce is expected to shrink in the coming years due to the adoption of generative artificial intelligence tools, leading to efficiency gains [1][2] - The company has already laid off over 27,000 employees since 2022, with recent cuts including approximately 200 employees in the North America stores unit and 100 in the devices and services unit [2] - As of March, Amazon's global workforce consisted of 1.56 million full-time and part-time employees, in addition to temporary workers and contractors [3] AI Investment and Impact - Amazon has made significant investments in AI, launching numerous products and rapidly expanding data centers to meet increasing demand for the technology [3] - CEO Andy Jassy described generative AI as a "once-in-a-lifetime reinvention of everything we know," emphasizing its potential to save companies substantial amounts of money and transform various sectors [4] - Jassy noted that the pace of AI development is unprecedented, moving faster than any previous technology [4]