特殊服务展温情：兴业银行常州新北支行协助危重客户就医纪实

Core Viewpoint - The article highlights the prompt and compassionate response of Industrial Bank's Changzhou New North Branch in assisting a customer facing a medical emergency, showcasing the bank's commitment to customer-centric service and social responsibility [1][2]. Group 1: Emergency Response - The bank initiated a "special customer financial service green channel" to address the urgent needs of a customer whose brother was hospitalized and unable to access funds due to a lack of password [1]. - The branch manager coordinated with both the family and the hospital, completing the necessary identity verification and transferring funds directly to the hospital's account within two hours [1]. Group 2: Customer Care and Support - The branch manager, Zhang Xiaoming, provided personal support by accompanying the family and understanding their financial difficulties, ultimately donating 1,000 yuan to alleviate their stress [2]. - This incident reflects the bank's long-standing commitment to a customer-centric service philosophy, particularly for vulnerable groups such as critically ill patients [2].