黄子韬卫生巾品牌朵薇回应黑色异物：并非有害物质

Core Viewpoint - The company "Duo Wei" has officially responded to consumer complaints regarding the presence of black spots in their sanitary napkins, attributing the issue to the carbonization of protruding fibers during the non-woven fabric production process, which is not harmful and can be safely used [1][2] Group 1: Consumer Complaints and Company Response - A consumer reported finding black foreign objects in "Duo Wei" sanitary napkins, leading to inquiries about the product's safety and quality [1] - "Duo Wei" stated that the black spots are a result of production processes and are within industry control standards, with their visual detection standard being 0.3mm [1] - The company also addressed complaints regarding damaged packaging and "dripping glue," attributing these issues to transportation and promising improvements in packaging [2] Group 2: Brand Background and Market Performance - The brand "Duo Wei" was founded by singer Huang Zitao in response to dissatisfaction with the sanitary napkin industry's irregularities, aiming to provide safe and high-quality products [3][4] - The brand launched its first product on April 11, 2025, selling 19.5 million yuan worth of products within 15 minutes, and achieving over 54.58 million yuan in sales within the first month [4] - "Duo Wei" has sold over 100 million sanitary napkins since its inception, positioning itself as a strong competitor in the market [4] Group 3: Crisis Management and Brand Responsibility - Experts suggest that "Duo Wei's" public response to the complaints lacks sufficient engagement with consumer concerns, particularly regarding the discrepancy in product testing dates [2][5] - The brand's initial trust, bolstered by celebrity endorsement, may be at risk if quality control and customer service do not meet consumer expectations [5]