AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-06-19 00:59Core Insights - Agricultural Bank of China (ABC) demonstrated a strong commitment to customer service by successfully assisting a client in recovering unauthorized deductions from their account, showcasing the bank's dedication to the "customer first" service philosophy [1][3]. Group 1: Customer Issue - A client reported three unauthorized deductions of over 600 yuan each from their bank account, causing significant concern about potential security risks associated with their account [1][2]. Group 2: Employee Response - Employees at the Jinan Lixia Technology City branch quickly responded to the client's distress, identifying the source of the deductions as a third-party payment platform. The client had unknowingly authorized these deductions by downloading pirated software that included a hidden "auto-renewal" agreement [2][3]. Group 3: Resolution Process - The branch manager took proactive steps to communicate with the third-party payment platform's customer service, advocating for the client and successfully initiating a refund process after a thorough discussion that lasted approximately 30 minutes. The client received the refund notification shortly after, expressing gratitude for the attentive service [3]. Group 4: Commitment to Service - This incident reflects ABC's commitment to the "finance for the people" philosophy, emphasizing the importance of safeguarding customer funds and enhancing service professionalism to address client challenges effectively [3].