新能源车长期抱怨数上升，信息娱乐、座椅为主因

Core Insights - J.D. Power released the 2025 China New Energy Vehicle Reliability Study (NEV-VDS) results, indicating that the overall complaint rate for long-term reliability in the industry is 244 PP100, significantly higher than that for new energy vehicles (NEV-IQS) and traditional fuel vehicles [1][3] Summary by Categories Overall Reliability - The complaint rate of 244 PP100 reflects a higher number of issues compared to new energy vehicles and traditional fuel vehicles, indicating a need for improvement in long-term reliability [3] Major Complaint Categories - The top three complaint categories are infotainment systems, seats, and vehicle exterior, with infotainment systems being the most frequently reported issue [3] - The growth rate of complaints related to faults is significantly higher than that of design-related complaints in long-term quality for new energy vehicles [3] Infotainment System Issues - Infotainment systems are the highest source of complaints, primarily due to unresponsive touch screens, malfunctioning voice recognition, and poor sound quality [3] Seat and Driving Experience Complaints - Complaints regarding seat comfort and driving experience have increased significantly, with long-term complaint indices rising by 8.4 and 7.1 respectively compared to new vehicles [6] - This suggests that manufacturers may overlook basic driving comfort in favor of innovation and design [6] Recommendations for Improvement - Traditional domestic brands should focus on consumer needs, optimize product design, and enhance quality control, especially regarding driving experience [6] - International brands need to address the evident shortcomings in infotainment systems [6] - New energy vehicle startups, while innovative, must accelerate product iterations to meet changing consumer demands [6]