Amazon(US:AMZN) CNBC·2025-06-21 13:32Core Insights - The rise in return fraud on Amazon is impacting small businesses negatively, leading some sellers to exit the Fulfillment by Amazon (FBA) program [1][2][3] - In 2024, nearly 14% of all U.S. retail returns were fraudulent, significantly up from 5% in 2018, costing retailers $890 billion [4] - Amazon has introduced new fees for sellers with high return rates, which has led to a decrease in return rates for some sellers [5][7] Impact on Small Businesses - Small business owners express concern that consumers do not understand how their return habits affect them [3] - Specific incidents of fraud have led to significant losses for small businesses, with one owner reporting a return incident that severely damaged her business [3][15] - Sellers are experiencing higher return rates on Amazon compared to other platforms, with one seller noting a return rate three times higher than on eBay [9][11] Amazon's Response - Amazon has implemented measures to combat return fraud, including denying refunds and requiring customer identity verification [8] - The company has also started adding warning labels to frequently returned items, which may be contributing to a decrease in return rates [6] - Amazon has introduced programs to help sellers manage returns, such as "Grade and Resell" and FBA Liquidation, allowing sellers to recoup some losses [20][21] Environmental Concerns - Returns generated an estimated 29 million metric tons of carbon emissions in 2024, with 9.8 billion pounds of returns ending up in landfills [19] - Amazon has faced criticism for destroying millions of pounds of unused products, although it claims that the majority of returns are resold, liquidated, or donated [20][21] Market Trends - A survey indicated that 65% of sellers raised prices in 2024 due to Amazon's fee changes and returns fraud [7] - The e-commerce analysis company Helium 10 reported a nearly 5% drop in return rates for U.S. Amazon sellers after the new fee was implemented [5]