中消协发布2024年《中国消费者权益保护状况年度报告》

Core Insights - The annual report by the China Consumers Association highlights achievements in consumer rights protection in 2024, while also pointing out persistent issues in various sectors, including financial services and telecommunications [1][2]. Group 1: Achievements in Consumer Rights Protection - In 2024, various departments have actively fulfilled their roles to enhance consumer vitality, regulate market order, and protect consumer rights [1]. - The State Administration for Market Regulation has strengthened quality safety supervision, recalling 10.89 million defective vehicles and 4.285 million defective consumer goods [1]. - A total of 6,409,000 batches of products were inspected, with a food safety evaluation pass rate of 99.2% [1]. - The "special supply wine" crackdown resulted in the seizure of over 660,000 bottles and the dismantling of 219 counterfeit production sites [1]. - A total of 314,600 cases of consumer fraud were addressed, with 9,693 typical cases published [1]. Group 2: Consumer Complaints and Resolutions - National consumer associations received 1.7619 million complaints, resolving 1.2113 million, resulting in a complaint resolution rate of 68.75% and recovering economic losses of 1.28 billion yuan for consumers [2]. Group 3: Ongoing Challenges in Consumer Rights Protection - The report identifies four key issues: the need for improved legal environment in consumer protection, governance of new types of consumer infringement, persistent issues in the livelihood sector, and ongoing challenges related to vulnerable groups such as the elderly and children [2]. - Specific areas needing attention include financial services, telecommunications, false advertising in clothing, tourism service quality, and regulation of the medical beauty industry [2]. Group 4: Recommendations for Future Consumer Rights Protection - The report suggests boosting consumption, optimizing service consumption, and enhancing the legal framework for consumer rights protection [3]. - It emphasizes the need for comprehensive governance of consumer infringement behaviors, particularly in the context of new types of consumption and the protection of vulnerable groups [3]. - Continuous consumer education and rights protection initiatives are recommended to improve consumer experience and promote rational consumption [3].