Tesla launches robotaxi rides in Austin with big promises and unanswered questions

Core Viewpoint - Tesla has initiated driverless rides using Model Y SUVs in Austin, marking a significant test of CEO Elon Musk's vision for fully autonomous vehicles relying solely on cameras and AI technology, differing from competitors like Waymo [1] Group 1: Service Launch Details - The robotaxi service began with a flat fee of $4.20 per ride, confirmed by social media videos and local sources [2] - Early-access invitations were sent to selected customers who could use a new robotaxi app to hail rides, although the number of invitees remains unclear [3] - The service operates daily from 6:00 a.m. to 12:00 a.m., with limitations during inclement weather, and includes a Tesla employee as a safety monitor in the front passenger seat [4] Group 2: Initial Fleet and Operations - The initial fleet consists of approximately 10 Model Y SUVs, operating in a limited area of South Austin [5] - Observations noted a Tesla robotaxi depot in South Austin, with vehicles entering and exiting under employee supervision [7] Group 3: Safety and Monitoring - The role of the human safety monitor is not fully defined, but they may have a kill switch to stop the vehicle if necessary [12] - Unlike traditional testing phases where two operators were present, Tesla is employing a single safety monitor during commercial operations [13] Group 4: Technology and Features - The service utilizes 2025 Model Y vehicles equipped with a new "unsupervised" version of Tesla's Full Self-Driving software, without using in-cabin cameras during rides unless requested or in emergencies [14] - Riders are encouraged to document their experiences, but must adhere to rules that prohibit certain behaviors, with potential penalties for violations [14] Group 5: Company Communication and Transparency - Leading up to the launch, information was primarily shared by Tesla's supporters, with the company attempting to limit external information requests [9][10] - Tesla claims to seek transparency, but has cited confidentiality and trade secrets as reasons for withholding certain information [11] Group 6: Initial User Experiences - Early reports from riders indicate a smooth experience, although there were instances where Tesla's remote support team had to intervene [15]