“投资于人”需要良性互动（人民时评）

Core Viewpoint - The article emphasizes the importance of effective public service delivery by not only providing services but also engaging in meaningful interactions with the community to better understand and meet their actual needs [1][2]. Group 1: Public Service Initiatives - The Ministry of Transport and the All-China Federation of Trade Unions have announced plans to upgrade over 1,000 "Driver's Homes" in highway service areas by April next year, aiming to improve the parking and resting conditions for truck drivers [1]. - A street official in Hangzhou has taken a hands-on approach by working as a delivery rider for 60 days to understand the real needs of delivery workers, completing 330 orders and traveling approximately 2,900 kilometers [1]. Group 2: Addressing Community Needs - There are over 200 million flexible workers in China, including about 38 million truck drivers, highlighting the necessity to extend public services to these groups to ensure equitable access to development benefits [1]. - Recent improvements in working conditions for frontline workers include subsidies for extreme weather and the establishment of rest areas for outdoor workers, reflecting the "investment in people" philosophy [1]. Group 3: Service Optimization Challenges - The effectiveness of service stations for delivery riders has been hindered by poor location choices and a lack of understanding of riders' time constraints, indicating that services must be tailored to actual usage patterns [2]. - The evolution of "Driver's Homes" has been informed by feedback from truck drivers, leading to enhancements such as free services, discounted meals, and personalized offerings, which have increased their popularity [2]. Group 4: Broader Implications for Governance - The needs of individuals evolve from basic survival to seeking respect and value, necessitating ongoing engagement and adaptation of services to meet these changing demands [3]. - New employment groups, such as delivery and courier workers, are not only beneficiaries of public services but also potential contributors to grassroots governance, enhancing community engagement and support [3].