完善全链条机制 提升信访举报工作质效

Core Viewpoint - The Shandong Provincial Commission for Discipline Inspection and Supervision is enhancing the effectiveness of its petition and reporting work, focusing on innovation, precision, and systematic efforts to improve the entire process from acceptance to feedback, thereby strengthening the legal and standardized level of the work [1] Group 1: Optimization of Reception and Handling Mechanism - The reception and handling of petitions is fundamental to transforming public supervision into disciplinary supervision, with Shandong's Commission emphasizing the importance of efficient processing [2] - A rapid transfer mechanism has been established, allowing for same-day assessment and distribution of reports, significantly reducing the waiting time for the public [2] - A collaborative mechanism for collective assessment of petitions has been implemented to accurately identify and categorize issues, preventing the loss of valid leads while alleviating the burden on subsequent processing [2] Group 2: Improvement of Classification and Processing Mechanism - A strict timeline for handling initial reports has been established to ensure timely resolution of issues raised by the public, with a focus on accountability [4] - A mechanism for the regular handling of repeated reports has been developed, transitioning from concentrated governance to ongoing management, with 2,506 repeated reports processed in 2024 [5] - A collaborative disposal model for significant issues outside the normal scope has been created, involving multiple departments to address public concerns effectively [5] Group 3: Feedback Mechanism Enhancement - Various feedback mechanisms have been established to improve transparency in handling petitions, including a face-to-face feedback system for real-name reports [6] - An "open feedback" mechanism for anonymous reports has been introduced, allowing for public disclosure of investigation results and promoting community engagement [6] Group 4: Information Technology and Supervision Mechanism - An information technology-based supervision mechanism has been implemented to ensure compliance with processing timelines and quality, achieving an overall feedback rate of over 80% [7] - A routine procedural inspection mechanism has been established to monitor the handling of petitions, with 16,372 cases checked this year, leading to 2,317 issues rectified [9] Group 5: Quality Control and Reporting Mechanism - A centralized quality assessment mechanism for handling reports has been introduced, focusing on evidence, processing, and procedural compliance [9] - A monthly reporting system for handling quality issues has been established, ensuring accountability and oversight of the handling process [10]