祛痘变“爆痘”？IRY祛痘产品遭多起投诉，消费者售后维权难

Core Viewpoint - The article highlights consumer complaints regarding IRY acne products, particularly the adverse effects experienced after use, and the difficulties faced in obtaining refunds or support from the company [1][5][19]. Group 1: Consumer Complaints - Multiple consumers reported worsening acne after using IRY products, with claims of "exploding acne" and severe skin reactions [1][5][19]. - Consumers were often told by customer service that their skin issues were due to "detoxification," which led to further product recommendations instead of addressing the complaints [1][6][19]. - As of June 24, there were 1,878 complaints on the Black Cat Complaints platform regarding IRY products, including issues like worsening acne, allergic reactions, and difficulties in obtaining refunds [1][19]. Group 2: Sales and Refund Policies - The sales process involved directing consumers from short video platforms to add IRY customer service on WeChat, where products were promoted [1][3]. - Customers faced challenges when attempting to return products, as the company often cited "opened products cannot be returned" as a reason for denying refunds [1][6][19]. - Some consumers were required to destroy the products and provide video evidence of destruction to receive partial refunds [19][21]. Group 3: Product Efficacy and Ingredients - The products contained ingredients like propylene glycol, which can cause skin irritation in high concentrations, especially for sensitive skin [12][29]. - The efficacy claims of the products were based on small sample tests, with results such as "51% reduction in acne in 4 weeks," which may mislead consumers if not properly contextualized [13][18]. - The active ingredients mentioned, such as Sophora flavescens extract and Centella Asiatica extract, were noted to be in low concentrations, raising questions about their effectiveness [11][12]. Group 4: Regulatory and Legal Issues - The company faced scrutiny for selling products that had been deregistered, violating cosmetic supervision regulations [24][22]. - Legal experts indicated that consumers might find it difficult to pursue claims due to the complexity of proving a direct link between product use and skin issues [32][33]. - The article suggests that regulatory bodies need to enhance guidelines on cosmetic efficacy claims and improve consumer protection laws [33][34].