扬州12366：“反向拉起”激活税务新动能

Core Viewpoint - The "reverse pull" service implemented by the Yangzhou 12366 tax hotline has received positive feedback for enhancing taxpayer interaction and resolving tax-related inquiries effectively [1][2]. Group 1: Service Implementation - The "reverse pull" service allows hotline staff to proactively engage with taxpayers using various digital tools to address complex tax inquiries that cannot be resolved through traditional phone channels [1][2]. - Since its launch at the end of February, the Yangzhou 12366 hotline has initiated the "reverse pull" service 5,013 times, achieving a success rate of 96.27% and assisting taxpayers with 4,826 tax-related matters [1]. Group 2: Efficiency and Quality Control - The Yangzhou tax authority aims to enhance service efficiency by addressing communication gaps caused by cultural and linguistic differences between taxpayers and tax officials [2]. - A quality control position has been established to review all "reverse pull" transactions daily, ensuring compliance and efficiency in service delivery [3]. Group 3: Future Developments - The Yangzhou 12366 hotline plans to further integrate digital solutions to improve the accuracy and smoothness of taxpayer interactions across various platforms, thereby enhancing the overall taxpayer experience [4].