国办新规：12345禁止主体业务外包，推诿诉求可督办升级

Group 1 - The core viewpoint of the article is the release of the State Council's opinions on further standardizing and enhancing the 12345 hotline service, marking the first comprehensive guidance in five years [1] - The opinions emphasize the need for improved management and efficiency of the 12345 hotline, aiming to better address urgent issues faced by the public and businesses, and enhance government governance [2] - The document outlines the necessity for collaboration between the 12345 hotline and emergency service hotlines like 110, 119, 120, and 122, ensuring that requests requiring immediate attention are promptly redirected [2][3] Group 2 - The opinions highlight the importance of preventing the outsourcing of core service functions when third-party services are utilized, ensuring that the government retains control over essential operations [3] - To improve the quality of service, the opinions call for precise categorization of requests, reducing the burden on grassroots levels, and ensuring that requests are directed to the appropriate departments [4] - The document also stresses the need for a robust feedback mechanism to track and manage requests effectively, allowing higher authorities to intervene when local units fail to address issues adequately [4][5] Group 3 - The opinions aim to optimize evaluation mechanisms and standards for handling requests, encouraging a balanced approach that does not impose unrealistic targets on grassroots workers [5][6] - The article notes that prior to the release of these opinions, Beijing had already introduced detailed requirements for improving the 12345 hotline and related services, focusing on refined governance and response mechanisms [7]