兴业银行广州分行：以“金融+文旅”模式筑消费新场景

Core Insights - The integration of financial services into daily life through innovative approaches is a key focus for the banking industry, particularly in the context of consumption upgrades and digital transformation [2] - The collaboration between Industrial Bank's Guangzhou branch and Baiyun Mountain Scenic Area exemplifies a successful model of "Finance + Culture & Tourism" that enhances customer experience and revitalizes the tourism industry [2][5] Group 1: Financial and Tourism Integration - The State Council's measures to promote cultural and tourism consumption highlight the importance of financial support in the tourism sector, encouraging collaboration between financial institutions and local tourism resources [4] - The surge in domestic tourism during the 2025 May Day holiday, with 314 million trips and a total expenditure of 180.27 billion yuan, reflects a growing market opportunity for financial institutions [5] - Baiyun Mountain, with an annual visitor count exceeding 20 million, saw a significant increase in visitors during the holiday, indicating a strong demand for innovative financial services in popular tourist areas [5] Group 2: Innovative Financial Services - The credit card center of Industrial Bank in Guangzhou has established eight themed check-in points and two service areas at Baiyun Mountain, creating an immersive experience for visitors while promoting financial services [2][5] - The introduction of a DIY card for Baiyun Mountain, which offers discounts for ticket purchases and merchant spending, demonstrates a tailored approach to meet customer preferences [7] - The use of popular IPs, such as the "Panda Huahua," to attract younger consumers signifies a shift towards more engaging and relatable financial services [8][9] Group 3: Customer Engagement and Experience - The integration of QR codes at check-in points allows visitors to connect with dedicated account managers, enhancing customer service and building a potential client base [11] - The establishment of interactive service points at Baiyun Mountain provides immediate access to credit card applications and financial consultations, improving service accessibility [12] - The focus on user-centered design and cross-industry collaboration aims to create added value and enhance the overall customer experience in financial services [14] Group 4: Future Directions - The vision for future financial services emphasizes embedding them into everyday life, transforming credit cards into tools for exploring enjoyable experiences [15] - The innovative practices of Industrial Bank's Guangzhou branch serve as a reference for the banking industry to adapt to changing consumer needs and preferences [14]