Hua Xia Shi Bao·2025-06-28 11:25Core Insights - The service retail industry is valued at 7 trillion yuan, with an online penetration rate of only 9%, expected to rise to 25% by 2030 [2] - The competition in the service retail market focuses on user experience, operational efficiency, technological innovation, ecological collaboration, and policy compliance [2] - The "Must-Eat List" by Dazhong Dianping has seen significant success, with new merchants experiencing a 50% increase in user traffic and overall transaction volume [3] Industry Trends - The offline service retail market is characterized by a fragmented competitive landscape, with many players vying for dominance, particularly in lower-tier cities [5][6] - The onlineization of service retail is challenging due to the inherent characteristics of the industry, but it presents a significant growth opportunity [5][6] - Over the past year, the number of chain brands expanding into lower-tier cities has surged by 66% [6] Company Developments - Meituan has integrated its various business units into a "Core Local Business" segment, enhancing its operational efficiency and resource optimization [4] - The company has launched AI digital employees to assist merchants in improving operational efficiency across various scenarios [5] - Meituan has accumulated 470 million service retail users and processed over 5 billion orders since its establishment of the in-store comprehensive business unit in 2015 [6] Competitive Landscape - Meituan holds a dominant position in the market due to its synergistic effects from delivery and travel services, creating a scale barrier [7] - The service retail market features a mix of traditional retail giants, e-commerce platforms, and niche players, all facing challenges in offline transformation and service closure capabilities [7]