“客服”来电诱骗老人共享屏幕 警方：尽快断网并报警

Core Points - The article highlights the increasing prevalence of telecom fraud, particularly targeting elderly individuals through impersonation of customer service representatives from popular platforms like Douyin and UnionPay [2][6][7] - The fraudsters employ tactics such as screen sharing and remote control software to gain access to victims' bank accounts, leading to significant financial losses [3][5][6] Group 1: Case Studies - Zhang, a resident of Shanghai, received a call from someone claiming to be Douyin customer service, falsely informing her of a large insurance fee, which led her to share her screen and risk her savings [2][3] - Another victim, an elderly woman referred to as Chen, was tricked into withdrawing 3.8 million yuan from her bank account after being misled by a caller posing as a UnionPay representative [4][5] Group 2: Fraud Techniques - The fraudsters often use software that mimics legitimate applications, making it difficult for victims to discern the deception [6][7] - Common tactics include requesting victims to download remote assistance software under the guise of canceling services or verifying identities, which ultimately allows the fraudsters to control the victims' devices [6][7] Group 3: Prevention Measures - Authorities recommend that individuals remain vigilant against unsolicited calls from customer service representatives and avoid downloading unfamiliar software [6][7] - In case of suspected fraud, it is advised to immediately disconnect from the internet and report the incident to the police [7]