轮椅旁的暖心服务，让残障人士感受金融温度

Core Viewpoint - The article highlights the compassionate and attentive service provided by the staff of Agricultural Bank of China, particularly in assisting a disabled elderly customer in opening a social security card, showcasing the bank's commitment to serving special groups in the community [1][2][3] Group 1: Customer Service Experience - A disabled elderly man, Mr. Wang, received personalized assistance from the bank staff, who noticed his hesitation and offered to help him navigate the banking process [1][2] - The bank staff provided a "green channel" for Mr. Wang, ensuring he received priority service and was accompanied throughout the process, including assistance with technology and signing [2] - After completing the service, the staff took extra time to explain the functionalities of the social security card and provided contact information for future assistance, demonstrating a commitment to ongoing support [2][3] Group 2: Commitment to Special Needs - The Agricultural Bank of China has implemented various measures to cater to the needs of disabled and elderly customers, such as installing barrier-free access, providing wheelchairs, and conducting training for staff on elderly care [2] - The bank's approach emphasizes the importance of respect and care for all customers, ensuring that even small details in service delivery reflect their dedication to community welfare [3]