AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-06-29 11:08Core Viewpoint - Agricultural Bank of China (ABC) Jinan Dongfeng Branch demonstrates exceptional customer service by addressing unique client needs, showcasing a commitment to client satisfaction and community support [1][2]. Group 1: Customer Service Initiatives - The bank responded promptly to an urgent call from the family of an elderly client who faced issues with pension fund disbursement due to an inactive phone number [1]. - Two customer managers traveled to the elderly client's home in extreme heat (40°C) to assist with the necessary changes, highlighting the bank's dedication to service [1]. - The successful completion of the phone number update was met with gratitude from the elderly client, reflecting the effectiveness of the bank's customer-centric approach [1]. Group 2: Commitment to Client Needs - ABC Jinan Dongfeng Branch has a track record of providing various services, including activating social security cards at home, facilitating access for disabled clients, and handling urgent requests during off-hours [2]. - The bank emphasizes a philosophy of being responsive to customer needs, aiming to be a reliable financial partner characterized by speed, attitude, and warmth [2].