PAB(SZ:000001) Cai Fu Zai Xian·2025-06-30 02:41Core Viewpoint - Ping An Bank has successfully concluded its 2024 Annual Service Star Selection, recognizing 479 employees for their exceptional service characterized by professionalism, intelligence, empathy, and reliability [1] Group 1: Professionalism - Professionalism is emphasized as a cornerstone of trust in customer service, with employees dedicated to simplifying processes for clients while managing complexities themselves [3] - Examples include a manager resolving an urgent issue for a U.S. client in ten minutes and another employee providing a solution for a client facing financial difficulties due to family issues [3] Group 2: Intelligent Innovation - The bank is a pioneer in financial technology, continuously exploring innovations to enhance service efficiency and customer experience [4] - A staff member assisted a hearing-impaired client in opening an account using visual aids and technology, showcasing the bank's commitment to accessible financial services [4] Group 3: Empathy - Empathy is highlighted as a key aspect of customer service, with the bank providing personalized solutions to meet diverse client needs [6] - An example includes a staff member traveling 20 kilometers to assist an elderly client with a card issue, demonstrating the bank's commitment to customer care [6] Group 4: Assurance - Assurance is a fundamental service promise, focusing on risk management and protecting consumer rights [7] - A compliance officer successfully prevented a client from falling victim to a telecom scam, safeguarding over one million in funds, which underscores the bank's proactive approach to security [7] Group 5: Commitment to Community - Ping An Bank aims to continue delivering exceptional service through its core values of professionalism, intelligence, empathy, and assurance, contributing to the financial well-being of the community [9]