内蒙古呼和浩特机场全面开启旺季保障“加速模式”

Core Viewpoint - The ground service department of Hohhot Airport is implementing comprehensive measures to enhance safety, service quality, and efficiency in preparation for the peak summer travel season, including innovative services for unaccompanied minors and a focus on operational excellence [1][7]. Group 1: Safety and Operational Preparedness - The ground service department is focusing on safety by integrating resources, optimizing processes, and enhancing skills to create a robust support network for the peak season [1]. - A special action plan for peak season operations has been initiated, identifying potential risks such as equipment allocation during peak times and extreme weather responses [3]. - The department has conducted a thorough inspection of 80 special vehicles and 100 baggage tugs, implementing safety improvements to eliminate risks associated with equipment failures [3]. Group 2: Service Quality Enhancement - Collaborative meetings with various partners have been held to improve passenger services, baggage handling, and transfer connections, with a focus on optimizing service for vulnerable groups like the elderly and children [2]. - The introduction of a dedicated "Airport Nursery" service for unaccompanied minors aims to provide a safe and comforting travel experience, enhancing the overall service quality [7]. - A "full-chain guarantee network" has been established for delayed flights, ensuring that sufficient meals and accommodation are available for passengers during delays [6]. Group 3: Skills Development and Efficiency - A skills competition has been organized to enhance the capabilities of staff across various service roles, focusing on real-life scenarios to improve emergency response and service etiquette [4][5]. - The ground service department has implemented cost-saving measures, such as a self-maintenance program for special vehicle seats, significantly reducing repair costs while maintaining safety standards [9]. - Training sessions have been conducted for 906 employees across 26 positions, emphasizing both theoretical knowledge and practical skills [5].