淘宝天猫上线自助服务大厅，助力商家售后场景自动化

Group 1 - The core viewpoint of the news is the launch of a self-service hall by Taobao Tmall, aimed at enhancing the post-sale experience for consumers and improving processing efficiency for merchants [1][2] - During the 618 shopping festival, a fast-moving consumer goods group introduced four new self-service tools, which saved nearly 4,000 hours of customer service labor, alleviating pressure on merchants [1] - The self-service hall offers three main capabilities for merchants: built-in official platform tools, quick setup for after-sales service registration, and support for integrating self-developed or purchased service tools [1][2] Group 2 - The self-service hall simplifies the after-sales process, allowing consumers to quickly handle issues through a unified "self-service" entry, available 24/7 with proactive progress reminders [2] - The initiative is part of Taobao Tmall's strategy to enhance merchant operational efficiency by upgrading various tools, including AI customer service, which has improved the intelligent resolution rate by 20% during the 618 period [2]