AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-07-01 09:04Core Viewpoint - The article highlights the importance of personalized and considerate banking services, particularly for elderly customers, showcasing how attentive service can enhance customer satisfaction and trust in financial institutions [1][2] Group 1: Customer Service Initiatives - Agricultural Bank of China (ABC) in Jinan has implemented "five measures for elderly service," which include setting up a caring service window, providing reading glasses, offering large print operation guides, establishing emergency assistance channels, and conducting home service [1] - The bank's staff demonstrated exceptional care by assisting an elderly customer with a money transfer, ensuring her comfort and understanding of mobile banking operations [1] Group 2: Customer Experience - The interaction between the bank staff and the elderly customer exemplifies the bank's commitment to customer care, emphasizing that quality service goes beyond efficiency to include genuine concern for clients' well-being [2] - The elderly customer expressed gratitude for the assistance, indicating that the bank's efforts to cater to her needs significantly improved her perception of mobile banking [1][2]