Core Viewpoint - Japan Airlines issued an apology regarding the emergency descent of flight JL8696/IJ004 due to an abnormal indication in the pressurization system, which led to a rapid descent of approximately 8,700 meters to ensure passenger safety [1][2][5] Company Summary - The airline operating the flight is Spring Airlines Japan Co., Ltd., which is controlled by Japan Airlines [1][5] - Spring Airlines Japan was established in October 2012 and has been operating since August 2014, with a focus on both domestic and international routes [8] - The aircraft involved was a Boeing 737-8AL, which is 7.2 years old and had flown 28 times in the past 30 days [3] Incident Details - The flight experienced a rapid descent from a maximum altitude of 38,650 feet to 10,000 feet in approximately 9 minutes, which is considered a standard emergency procedure [2][4] - The maximum descent rate reached 4,500 feet per minute, which is typical during such emergency descents [4] - Passengers reported significant fear during the incident, with some even preparing for the worst [6][7] Operational Impact - The incident resulted in the cancellation of 8 flights due to the operational impact of the aircraft being grounded for inspection [8][10] - Affected passengers were offered accommodations and transportation reimbursements, but there was a lack of follow-up support from the airline [6][7] - The airline's announcement indicated that passengers could change their flights or request refunds within 30 days of the cancellation [10]
赴日航班万米急坠追踪|三问日本航空:操作是否合理?如何善后乘客需求?航班集中取消原因何在?