LBX(SH:603883) Shang Hai Zheng Quan Bao·2025-07-01 19:09Core Insights - The establishment of financial dispute mediation workstations in Shanghai is effectively resolving conflicts and protecting consumers' financial interests, with a reported success rate of 88% in mediating disputes [1][4][9] Group 1: Mediation Center Achievements - Since its launch in September 2022, the Shanghai Banking and Insurance Dispute Mediation Center has handled 1,196 cases, with a total mediation amount of nearly 120 million RMB [1] - The mediation center has set up ten workstations across different regions in Shanghai, creating a dedicated team of mediators to address consumer concerns [1][4] Group 2: Case Studies - A case involving a borrower facing foreclosure was resolved through a new mechanism that combined mediation and judicial confirmation, allowing for a one-time resolution of multiple disputes related to the same collateral [4][5] - In another instance, a consumer with a complex insurance issue was able to reach an agreement with the insurance company after mediation, highlighting the center's role in breaking deadlocks and facilitating communication [6][7] Group 3: Consumer Protection Focus - The mediation center emphasizes protecting consumer rights and ensuring that financial institutions adhere to their responsibilities, thereby maintaining public trust in the financial system [8][9] - The center's approach includes understanding individual circumstances and providing tailored solutions, which has proven effective in resolving disputes amicably [9]