3 6 Ke·2025-07-02 10:04Core Viewpoint - The express delivery industry has been exposed for a long-standing practice of "rounding up" charges, which is illegal and harms consumers, similar to issues seen in other sectors like markets and sanitary products [1][3][4]. Group 1: Industry Practices - The practice of "rounding up" in the express delivery sector has been ongoing for years, with many companies admitting to this behavior [5][7]. - A recent evaluation found that half of the eight major express companies engaged in "rounding up" during weight-based billing [4][5]. - Complaints about this practice have been recorded since at least 2020, indicating it is not a new issue [7][9]. Group 2: Financial Implications - The "rounding up" rule allows express companies to charge for "air weight," significantly increasing their profits without corresponding costs [16][18]. - With an estimated 500 billion packages handled annually, even a small increase in charges can lead to substantial profits, potentially exceeding hundreds of millions [16][18]. - The average additional charge per package, when applied to a large volume, can result in significant revenue for companies, highlighting the economic motivations behind this practice [16][20]. Group 3: Regulatory Context - New national standards for express services were introduced in December 2023, which require accurate weight measurement and billing, yet many companies have not complied [14][20]. - The "rounding up" practice is deemed illegal under existing consumer protection laws, which require transparency in pricing [21][22]. - The ongoing use of such practices reflects a lack of accountability and responsibility within the industry, potentially leading to a decline in consumer trust [21][24]. Group 4: Consumer Impact - Complaints related to express delivery services have surged, with a significant increase in issues reported, including disputes over shipping costs [22][24]. - The rise in complaints indicates a growing dissatisfaction among consumers, which could threaten the long-term viability of companies relying on such practices [22][24].