Core Viewpoint - The local life service industry is increasingly integrating AI technologies across various operational aspects, with major players like Meituan, Ele.me, Douyin, and Kuaishou launching AI tools to enhance efficiency and user experience [2][19]. Group 1: AI Integration in Local Life Services - Meituan has introduced its first AI digital employee for retail merchants, providing services such as operational support and intelligent scheduling, with annual AI investments exceeding 10 billion yuan [2][6]. - Ele.me launched the AI assistant "Xiao E" for delivery riders, offering comprehensive support and services, marking a significant step in AI application within the delivery sector [2][7]. - Douyin Life Services has released an AI product named "Tan Fan," which recommends local dining options using AI technology [2][19]. Group 2: AI Applications Across Different Platforms - Various platforms have developed specific AI tools for consumers and merchants, such as Meituan's "Kangaroo Advisor" for business insights and Douyin's "Douyin Laike" for smart marketing [5][6]. - Kuaishou's AI tools include "Digital Employee" for customer service and "Nüwa Digital Person" for live streaming operations, showcasing a diverse range of applications [5][6]. - Ele.me's "Holographic Shield" system enhances compliance governance by identifying "ghost restaurants" through image recognition technology, significantly improving operational efficiency [10]. Group 3: User Experience and Feedback - Despite the advancements, users have expressed concerns about the effectiveness of AI tools, citing issues with AI's understanding of localized and emotional nuances, leading to dissatisfaction with generated content [12][13]. - Feedback from merchants indicates that AI tools often lack the professional quality and flexibility of specialized tools, resulting in a preference for external solutions [16]. - Delivery riders have reported that AI assistants can complicate workflows rather than streamline them, with some opting to disable these features due to inefficiencies [17][18]. Group 4: Future Outlook - The ongoing AI competition in the local life sector highlights the need for these technologies to evolve from being merely present to being genuinely useful and user-friendly [19]. - The industry must address the current "chicken rib" dilemma, where AI capabilities do not meet the expectations of users and businesses, to unlock the full potential of AI in enhancing efficiency and user experience [19].
本地生活集体押注的 AI，现在可能还有点鸡肋
3 6 Ke·2025-07-02 12:24