Core Viewpoint - The incident involving "Maoyan Performance" has sparked significant backlash from users due to the platform's forced ticket refunds, which many perceive as a unilateral breach of contract [2][3][4]. Group 1: Incident Details - On July 1, 2025, a technical error during a stress test led to the accidental release of previously refunded tickets for Jay Chou's concert in Jinan, resulting in automatic refunds for affected orders [3][6]. - Maoyan announced compensation of 200 yuan in non-restricted performance vouchers for the affected users, which will be credited to their accounts on July 2 [3][5]. Group 2: User Reactions - Many users expressed dissatisfaction in the comments, arguing that since the tickets were legitimate "refunded tickets," they should not have been retracted [4][5]. - Some users demanded a threefold compensation and questioned why they should bear the consequences of the platform's technical issues [6]. Group 3: Legal Perspective - A lawyer indicated that Maoyan's forced refund actions infringe on consumers' rights to fair trade, as it unilaterally cancels contracts after successful purchases [6]. - The lawyer advised consumers to retain payment receipts and order details to file complaints with cultural tourism authorities or pursue legal action [6]. Group 4: Industry Context - The incident occurs during a peak summer consumption season for the entertainment market, which has seen various ticketing issues arise [7]. - Another ticketing platform, Damai, faced similar backlash due to a ticketing error for a concert, highlighting ongoing challenges in the ticketing industry [7].
猫眼将误放周杰伦演唱会门票强制性退回 律师：涉嫌侵权