Deutsche Telekom selects IBM Concert to accelerate IT processes with AI-powered automation

Core Insights - IBM has launched an AI-powered solution, IBM Concert, to enhance intelligent automation in patch management and security orchestration for Deutsche Telekom [1][4] - The solution aims to address the challenges of software lifecycle management, particularly in patching, which is essential for maintaining system security and functionality [2][3] Company Overview - Deutsche Telekom is a leading telecommunications and IT services provider, serving over 261 million mobile customers and 25 million fixed-network lines globally [9] - The company sought a scalable solution to improve efficiency in patch management, leading to the partnership with IBM [4][8] Technology and Implementation - IBM Concert automates the patching process, reducing the time required from 90 minutes to a maximum of 20 minutes per instance, significantly enhancing operational efficiency [6] - During the pilot implementation, Deutsche Telekom achieved a 10x reduction in "Median Time To Patch," decreasing from 80 hours to 8 hours for critical vulnerabilities [7] Market Trends - An IDC study predicts that by 2028, there will be one billion additional applications, driven by AI innovations, necessitating efficient patch management to mitigate risks [3] - The increasing complexity of IT operations and the number of vulnerabilities highlight the need for advanced automation solutions like IBM Concert [8] Strategic Importance - The partnership between IBM and Deutsche Telekom emphasizes the critical role of security and trust in telecommunications, with IBM Concert providing a foundation for a secure IT operating model [8][11] - By leveraging AI and automation, Deutsche Telekom can respond more swiftly to threats and optimize resource allocation [8]