洛阳市西工区税务局：三措并举优服务 营商环境再升级

Core Viewpoint - The article highlights the innovative measures taken by the Taxation Bureau of Xigong District, Luoyang City, Henan Province, to enhance the tax service environment, improve taxpayer satisfaction, and streamline tax-related processes through various service innovations and inter-departmental collaboration [1][2]. Group 1: Service Innovations - The "triage tax service" model has been implemented to improve efficiency, allowing tax service personnel to quickly identify taxpayer needs and streamline processes within half a minute [1]. - Simple tax matters are handled immediately, while special groups are prioritized through a "green channel," and complex issues are referred to a specialized "expert clinic" [1]. Group 2: Professional Training - The Taxation Bureau organized specialized training for over 50 tax service institutions in the area, focusing on the "Interim Measures for the Management of Tax Professional Services" [1]. - The training included policy interpretation, case warnings, and practical guidance, emphasizing the credit scoring evaluation system to enhance professional competence and compliance awareness among practitioners [1]. Group 3: Inter-Departmental Collaboration - The Taxation Bureau has broken down departmental barriers by enhancing collaboration with social security and medical insurance departments to address public service challenges [2]. - A "Social Security Fee Dispute Mediation Center" has been established to facilitate cross-departmental process reengineering and data sharing, improving the resolution of disputes related to social security rights and fee collection [2]. Group 4: Future Initiatives - The Taxation Bureau plans to continue focusing on taxpayer needs, innovate service measures, increase policy promotion and guidance, and improve mechanisms for rapid resolution of tax-related disputes [2]. - These efforts aim to create a better tax service environment and contribute to the high-quality development of the regional economy and society [2].