桂林税务12366热线：以“听得见的微笑”护航企业发展

Core Points - The timely tax refund of over 200,000 yuan for Yangshuo Zhongping Cultural Tourism Co., Ltd. highlights the effectiveness of the tax authority's service [1] - The Guilin Taxation Municipal Central Operation Center has been operational since 2023, focusing on "listening attentively and serving sincerely" [1] - The hotline has handled over 9,000 inquiries related to tax reductions and exemptions in the first half of the year, assisting more than 1,500 taxpayers [1] - There has been a 25% year-on-year increase in inquiries regarding innovative policies such as R&D expense deductions and high-tech enterprise recognition, indicating a boost in market innovation [1] Service Mechanism - The center has established a "365+24" all-day service mechanism and an innovative "centralized + decentralized" interaction model to enhance service quality [1] - The hotline's satisfaction rate has consistently remained above 99%, with an average waiting time reduced by 39 seconds [1] - The hotline is perceived as a "tax consultant" available at all times, providing professional answers to taxpayer inquiries [1] Future Plans - The Guilin Taxation aims to continue delivering policy warmth through "audible smiles" and provide professional and precise answers to support enterprise development [1] - The hotline serves as a "barometer" for economic activity and a "bridge" for serving market entities [1]